People calling you on your Travel SIM will be charged for a call to the UK. It will vary on the carrier and agreements the person has with their provider. You can also log in online and activate a Lingmo Global SIM Local Number service to alleviate these costs.
A Local Number will allow your friends and family to contact you by using a Local Sydney Number instead of your Travel SIM phone number. This means they will be charged at a local rate.
If you are experiencing difficulty making calls this may be one of 2 factors.
You may not be dialling correctly or you may be on an unsupported network.
Step 1. You should first check that you are dialling correctly.
To call from your Travel SIM, you need to call in the full international format. This means you need to call with a + then country code then the number.
If you find that you are dialling correctly but still cannot make a call, try replacing the + with a * and adding a # at the end.
If you are calling an Australian Mobile 0491 570 110, you will be dialling on your Travel SIM, +61491 570 110 or *61 491 570 110#
Step 2. Try manually selecting a different carrier:
You can find our supported networks on our website and enter the country you are in and the country you are calling to.
On an iPhone:
Step 1. Go to Settings on your iPhone
Step 2. Scroll down to find Carrier/mobile
Step 3. Switch 'Automatic' OFF
Step 4. After searching please select a supported network
On an Android:
Step 1. Go to Settings on your device
Step 2. Find Wireless and Networks
Step 3. Then click on Mobile Networks or Network Operators
Step 4. Your device will now search for networks around you
Step 5. Select one of our supported networks
Using all other mobiles:
Step 1. On the main Menu of your device, find Settings
Step 2. Look for the option Mobile Network or Connectivity
Step 3. Scroll down until you can find the option called Operators or Network Selection
Step 4. Select Manual search
Step 5. Once the search is complete, simply select one of our supported networks on the list to be connected
For example, to call the Australian number 0491 570 110 you would then dial *61 491 570 110#