You will be receiving a new phone number with your Lingmo Travel SIM.
This number will always be a UK based number starting with +44.
You will receive this number after you have finished activating your new SIM.
This number will be sent to you in an email and also as a text message to your phone when you insert the Travel SIM for the first time.
You can also retrieve this number at any time by doing the following:
Step 1: Insert the Travel SIM into your phone
Step 2: Dial *133#
Step 3: Your Travel SIM phone number will be displayed on your screen and also sent to you as a text.
If you would like to keep your existing number you have the option of setting up a Local Number and forwarding your mobile to it. You can set this up after logging in to your online account.
We have SIM cards that fit most of the phones available on the market.
However, as some foreign networks may run on different frequencies, you need to check whether your phone will be compatible specifically with the countries that you are travelling to (we recommend that you go through this step if you have an older/more basic phone).
In particular please contact the Support team if you are travelling to Japan or United States, as those countries require a newer handset due to their specific frequencies.
You can top-up online, via phone or by setting up auto top-up.
If you have more than one service on your Lingmo Travel SIM account, you are able to pool your credit so that all devices linked to your account will share the same amount of credit.
This means that you’ll only need to worry about topping-up one balance that all of your services can share. You can easily turn on/off the pool credit option online in your account.
When you pool your credit to one main SIM, the balance on all of your other SIM's will show the balance of your main SIM. If your other SIM cards have individual balances of their own, this will not show
in your account until you turn credit pooling OFF.
Tip: To make the most of your credit, make sure you transfer credit from your other SIM cards to one main SIM. This way you will be able to access all your credit and only need to top-up one number.
Note: You will only be able to pool and un-pool your credit by logging into your account and not your individual SIM.
Your Lingmo Travel SIM will continue to be active, as long as you do not leave it unused for more than 90 days.
This means that you must use your Global SIM at least once every 90 days to keep the SIM and credit active.
All mobile phones will have the + button however, some will have it as 0 or *. All you need to do is hold down the 0 or * button for 3 seconds to retrieve the + symbol.
How to make a call
Calling an Australian Mobile 0491 570 110
Hold down 0 or * to retrieve +, enter country code and drop the zero
Dial on your Global SIM +61491570110
If you are experiencing issues calling using above dialling format please try following:
Enter the full international number starting with a * and finish with a #.
So to call an Australian Mobile 0491 570 110
You would dial on your Global SIM *61491570110#
The first thing you should check for is data roaming. You should ensure that you switch data roaming OFF when you are not using it, as you will still get charged for data every time you use a data service such as incoming emails or notifications.
To switch data roaming OFF
On an iPhone:
Step 1. Go to Settings on your iPhone
Step 2. Scroll down to find Cellular/Mobile
Step 3. Switch 'Data Roaming' OFF
On an Android:
Step 1. Go to Settings on your device
Step 2. Find Wireless and Networks
Step 3. Then click on Mobile Networks
Step 4. Look for Data Roaming and disable the function
Using all other mobiles:
Step 1. On the main Menu of your device, find Settings
Step 2. Look for the option Mobile Network or Connectivity
Step 3. Scroll down until you can find the option to switch Data Roaming OFF.
If you cannot find the Data Roaming option on your device, you are also able to log into your account and switch data roaming on and off.
Note: If you are using an iPhone, you may also be incurring charges related to iMessages and/or FaceTime. You should switch both of these OFF in your settings when using your Travel SIM. This can be found in Settings > Messages > iMessage and Settings > FaceTime.